Refund Policy
We at The Bonnie Home place a high value on customer satisfaction and take great pride in the high quality of our products. However, we are aware that your purchase may occasionally have issues or concerns. In the event that you are dissatisfied with your purchase, we have implemented the following refund policy to guarantee a straightforward and contentious resolution.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
If you are not completely satisfied with your purchase, you may, if approved, return the item(s) within 30 days of receipt for a full refund or exchange.
To be eligible for a return, your item must be in the same condition that you received it, unworn and unused, with tags, and in its original packaging. Item’s that have been built are not eligible for refunds. You’ll also need the receipt or proof of purchase.
Branded packaging must be in original condition for a return to be accepted. If an item is returned with damage to branded packaging, as to such an extent it cannot be resold as new, we reserve the right to withhold up to 100% of the refund value.
Return Process:
To start a return, you can contact us at support@sqjvnkzmtx.digital We will further advise on the return process which is dependent on the item you wish to return.
Small-Medium Sized Items
Return Method: By Mail
Product Conditions: New
Restocking Fee: No Restocking fee
Return Label: In The Box
Return Shipping Fee: No cost
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Medium-Large Sized Items (Sofas, Dining Tables, Desks etc)
Return Method: 2 Person Pickup
Product Conditions: New
Restocking Fee: Depends on item - please contact for further information.
Return Shipping Fees: Depends on item - please contact for further information.
Large items that were delivered via our free 2 person delivery service will require to be returned via the same service. The cost will be deducted from your refund total.
You can always contact us for any return questions at support@sqjvnkzmtx.digital
Damaged or Defective Items And Issues:
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Delays to Delivery Timeframe:
Where we always try to deliver within our delivery timeframe, delays do occur from time to time.
We offer free 2-person white glove delivery service from our 3rd party distribution partners for larger items such as sofas & dining furniture where we cannot always guarantee the timeframe is met. Order cancellation, out-with the 24 hour cancellation period, will be subject to return fees. Please contact support@sqjvnkzmtx.digital as soon as possible to discuss.
Exchanges:
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. If you need to exchange an item please contact us at support@sqjvnkzmtx.digital or call us at 08000487962.
Refunds:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 14 business days have passed since we approved your return, please contact us at support@sqjvnkzmtx.digital
